Emergency Communications Coordinator (Full-Time)

Rappahannock Tribe, Emergency Management Department

The Emergency Communications Coordinator (ECC) reports directly to the Director of Emergency Management for the Rappahannock Tribe. The Rappahannock Tribe is a federally recognized Indian Tribe located in King and Queen County, Virginia. The ECC will develop and maintain an emergency communication plan and be part of a Tribal Emergency Management Incident Response Team. The ECC will help design, deploy, maintain, and staff our Tribe’s Emergency Operations Center (EOC), and ensure mission readiness of all Emergency Management Department’s communication equipment and operators.

The successful candidate will support all Tribal communication systems including a VOIP phone system and a Tribal Member Hot Line. The ECC will also be responsible for maintaining the Emergency Management section of the Rappahannock Tribal website which will include routine, urgent, and emergency information for distribution to Tribal and other community members. The Rappahannock Tribe is in a remote area with several data and phone system “Dead Zones”. This creates additional challenges to communications. The EEC will develop, maintain, and advance our Tribe’s ability to communicate effectively with Tribal members and Staff. In addition to internal communication needs, the ECC will be responsible for the establishment and maintenance of communications tools and procedures which will ensure reliable systems are available for interagency communications with local, regional, state, and federal emergency response agencies. Responsible for the general knowledge and support of the Rappahannock Tribal goals, priorities, and policies. May participate in public education programs, public information officer activities, and other related programs and services.

The following tasks are illustrative only and this position may include other related duties:

  1. Operation of a complex, multi-function telephone and radio console requiring visual and auditory acuity
  2. Operation of a sophisticated computer network including data entry
    information, retrieval and monitoring
  3. Correlation of multiple sources of information for clear and concise communication
  4. Maintenance of multiple concurrent tasks or events without confusion
  5. Acquiring necessary emergency call information from citizens who are emotional,
    frightened, angry, ill, etc., without becoming emotionally involved or agitated with the caller
  6. Must be able to demonstrate interpersonal skills associated with teamwork, active listening, public relations and flexibility, and cognitive skills including analysis, comparison, priority
    setting and re-evaluation based on new information.

Must perform other duties as assigned by the Director of Emergency Management or Tribal Chief.

Needed Abilities
Candidates must be able to demonstrate the ability to:

  1. Speak English distinctly in a well-modulated voice to communicate in-person and via electronic devices
  2. Write clearly and concisely for directing resources and reporting
  3. Skillfully operate computers and other
    technical emergency communications equipment
  4. Respond rapidly and effectively to emergency situations and maintain emotional composure, organization of work, and accurate productivity during periods of stress and high activity
  5. Comprehend and follow the detailed procedures, policies and instructions of the agency
  6. Substantial ability to perform and prioritize multiple simultaneous tasks
  7. Make decisions and effectively apply department policy, procedures and legal requirements
  8. Develop and maintain tactful and effective working relationships with Tribal members and staff, the public, outside agency staff, and other public safety employees
  9. Maintain legible and organized handwritten and computer records
  10. Ability to learn new tasks and adapt quickly to changes in work requirements
  11. Ability to work independently and as a member of a team
  12. Ability to maintain accurate records of current status and activity for field units
  13. Monitor various alarms and closed-circuit video systems and react promptly and accurately based on information received or viewed
  14. Troubleshoot and accurately maintain telephone, radio and computer systems and data
  15. Learn geographic area and use such knowledge effectively in decision-making and resource management.

Qualifications and Requirements:

Three years of communications experience performing similar duties • Type 40 words per minute accurately • Intermediate ICS 300 • NIIMS 700 • NIIMS 900 • Fully qualified in basic first aid • CPR / AED Certification • Possession of valid Virginia Driver’s License; maintain satisfactory driving record to meet Tribal insurability requirements. • Experience in public safety (Fire, EMS or related) field preferred. Successful candidates are subject to a complete background investigation including criminal history and drug screening. Record of serious convictions will result in disqualification; • Employees are required to have and maintain the ability to work weekends and holidays. The days and hours may vary based on the needs of the office. The ability to work overtime is a required job function; • Employees are required to report for work during inclement weather conditions and during natural and manmade disasters.


Primary functions require sufficient physical ability to work mainly indoors in an office‐type setting. Continuous sitting and upward and downward flexion of neck, side‐to‐side turning of neck; twisting a bending at the waist; reaching below the shoulders; fine finger dexterity; simple grasping and repetitive use of hands to manipulate equipment controls, keyboard and other office equipment. Environment: Possible exposure to extreme heat, cold, humidity and temperature swings working indoors; excessive noise from radios, phones; exposure to noise and gases from equipment in adjoining bay; exposure to dust, smoke from area fires. May be required to deploy communication equipment or engage in other emergency or non-emergency activities indoor and outdoor during all types of weather or emergency conditions. Must have the ability to hear and understand sound sources coming through a communications headset and/or radio and/or standard telephone receiver; Have the ability to hear and understand other outside sound sources while wearing a communications headset; Must have the ability to read and discern visual images on a variety of media, including the ability to read and understand maps; Must have the ability to write clearly and concisely while remaining seated at the same workstation for 8 to 15 hours at a time with minimal breaks while handling varying levels of work activity; Must have the ability to speak clearly over broadcasting equipment for emergency notifications and communications.

This is a full-time position working Monday through Friday from 9 a.m. – 5 p.m., unless otherwise directed, with vacation and worker’s compensation insurance.

Indian Preference Notice:

Qualified Native Americans will be given preference in employment as required by the Indian Self-Determination and Education Assistance Act (25 U.S. 450, ET. Seq) including other relevant laws.

In accordance with Title VII of the 1984 Civil Rights Act, Sections 701(b) and 703(1), preference in filling all vacancies may be given to qualified American Indian candidates. In other than the proceeding situations, the Rappahannock Tribe is an Equal Opportunity Employer (EOE).

The Rappahannock Tribe is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Rappahannock Tribe makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, contact arichardson@rappahanocktribe.org